Benefits for lenders

Reduced transaction times:

• By requesting Official Entries up front and electronically, we can reduce manual errors and speed up the remortgage process.
• By contacting the customer early on, we can quickly obtain the relevant information and remove any complications (e.g. early identification of any surplus funds or a potential shortfall).
• By swiftly identifying a complex situation, we can save time by directing the case to a relevant specialist firm.

Time and cost savings:

• Early validation of your customers' details (by comparing them with the Official Entries and having an early telephone conversation with the customer) means any discrepancies can be found and fed back to you as soon as possible. In most cases, this means that you can amend your records prior to sending the mortgage offer - saving you the unnecessary costs of a re-offer.
• Automated data collection techniques leading to less manual processing and further time and cost savings.
• Keeping customers informed and identifying any complexities early on (e.g. cases requiring a transfer of equity) leads to fewer cancelled cases.

Increased revenue:

• Faster time to completion leads to increased throughput ability.

A better customer experience:

• Having first identified the complexity of a case, we contact the borrower as close to instruction as possible to identify and manage their expectations around timescales - and then proceed accordingly.
• Everything is packaged up neatly for the customer, with forms already completed and available to simply check and sign. This makes the remortgage process seamless.

Increased control:

• By building links with us, your legal team can enjoy increased visibility of the process prior to the work being conducted by the panel firm.
• Automation not only plays a vital role in speeding up the process; it also provides a stable and rigorous means of tracking and tracing.