Benefits for your customers

Reduced transaction times:

• By requesting Official Entries up front and electronically, we can reduce manual errors and speed up the remortgage process.
• By contacting the customer early on, we can quickly obtain the relevant information and remove any complications (e.g. early identification of any surplus funds or a potential shortfall).
• By swiftly identifying a complex situation, we can save time by directing the case to a relevant specialist firm.

A better experience all round:

• Everything is packaged up neatly for the customer, with forms already completed and available to simply check and sign. This makes the remortgage process seamless.
• We contact the borrower as close to instruction as possible to identify and manage their expectations around timescales (e.g. their preferred completion date) - and proceed accordingly.