Panel performance management

Transactional conveyancing

The total transactional capacity is currently in excess of 5,000 per month. In addition, we have a number of pre-qualified law firms waiting to join our panel and we are therefore able to increase capacity at short notice without any compromising on quality.

Monthly checks

Random registration checks are undertaken monthly for all transactional firms.

Quarterly checks

All firms have a Performance and Development Review each quarter.

Our legal department conducts panel meetings with each of the lender panels. This enables us to review lender instructions, share best practice and give firms an update on developments for the specific lender.  We also use this opportunity to re-iterate to firms the ethos and values of the particular lender to ensure that this is reflected through the firm's conduct.