LMS Service

Customer care and support

At LMS, the relationships we have with our clients are extremely important.

Whilst we employ a panel of law firms to complete the conveyancing work on our behalf, they must share our goal of 'first class customer service with 100% customer satisfaction'. And they must work with us to continually improve our services.

We have put together a strong team of conveyancers and LMS support staff, dedicated to building positive relationships with our clients and their customers.

These people are instrumental in enabling us to deliver the exceptional service LMS has become renowned for.

Keeping you informed

We are well aware that many clients of conveyancing services consider themselves to be ill-informed about the progress of their case(s).  To combat this, we have introduced a number of solutions designed to promote effective communication. 

Click here to find out more about customer accessibility.

Resolving any issues

LMS has many years' experience in managing all aspects of the home moving process.

Our staff members have considerable knowledge and ability in addressing any issues that may arise - no matter how complicated.  We pride ourselves on providing objective, impartial assessments and always endeavour to conclude matters to the customer's satisfaction. 

Click here to find out more about complaints handling

Our Customer Service Team takes care of any issues or queries quickly and efficiently making certain that the most appropriate resolution is reached on every occasion.  Often the queries we receive are of a technical nature and require considerable conveyancing experience or market knowledge to understand the issue, identify where the problem lies and how to resolve it.  

We employ practised staff with considerable conveyancing know-how to fully determine what delays or problems may occur on a transaction. This knowledge is fundamental in answering complicated queries which, if handled incorrectly lead to increased borrower frustration.